Return material authorization – RMA

If your product is defective or has a manifest failure, please fill in the following form

  • Fill as many forms as products of different references
  • After review of your request we will generate an email with an assigned RMA number

Are you sure that the product is defective, if not please contact first the technical support by filling in the technical support form

View terms and conditions.


Personal information

You are * Mr Mrs Miss

Name *

First Name *

E-mail *

Company *

Address 1 *

Address 2

Zip code *

City *

Country *

Phone *

Fax

Product Identification

Product Name *

Serial number *

Firmware release

Date of purchase

Where did you buy your product?

Return type *

Is there any open support ?  Yes No

Did the product fail at first use upon delivery ?  Yes No

Did you test successfully a spare product of the same model ?  Yes No

Is the product visibly damaged ?  Yes No

Did you follow the recommandations given in the trouble shooting guide ?  Yes No

Description of the issue encountered *

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