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 Our
business values:
Since 1984, ACKSYS Communications & Systems is specialized in the design and supply of data communication equipments including wireless network solutions, serial MODBUS to MODBUS/TCP data gateways, serial device servers (Ethernet, USB & WiFi), media converters, serial communication controllers, MIL-STD-1553 & HDLC for avionics test and simulation.
The keystone of the company is our four fundamental values: longevity, performance, reliability and quality, to satisfy the most severe requirements of factory and building automation, oil and gas industry, rail, on-road and marine transportation fields.
Through our distributor network, ACKSYS is present in 20 countries throughout North America , Europe , South Africa , Middle East , South-East Asia and Australia.
| Longevity |
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The deployment and maintenance of equipment over several years
has been an insoluble problem for integrators because of the increasingly
rapid development of technology, and the lack of interest that the
majority of people pay to the longevity of their systems.
Aware of this problem, we undertook to offer our clients telecommunications
solutions with life spans of between 5 and 10 years.
So as to ensure such a sustainability, we have based our work on
three major axes:
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Choice of parts with guaranteed sustainability
and/ or second sources. |
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Checking every six months the obsolescence advice
of strategic products. |
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Monitoring the availability of crucial parts for
at least five years after date of stopping of their manufacture |
Thus, the MCC board, the first intelligent communication board
designed by ACKSYS back in 1987, is still present in our catalogue.
Although enriched by many innovations, of which a processor speed
and a doubled memory size, it is still strictly compatible with
the early models. A version for PCI bus of this board was developed
in 2000 to meet the request of a long-standing customer.
In addition to longevity, ACKSYS proposes a manufacturer stability
commitment.
Thus software and/or material versions can be fixed according to
the needs of our customers.
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| Reliability |
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ACKSYS products have a 5-year or lifetime guarantee, depending
on the particular product, and conform to European standards  .
All of our boards are subjected to a systematic climatic testing
to prove their robustness and resistance to variations in temperature
and power.
ACKSYS products are designed to last and are used in harsh environments
(French Navy submarines and frigates, embedded rail systems and
civil and military airports).
Our failure rate on all the production is lower than 0.2%.
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| Warranty |
All ACKSYS products "finished
and in ready to use" delivered as boards for ISA, PCI & Compact
PCI buses or in box within case profit from a 5 years warranty or
life-time warranty according to cases and as from the date of purchase.
All ACKSYS cabled products delivered and requiring a complement of
wiring to make them operational profit from a 6 months warranty as
from the date of purchase (example: Cometh-embd, wireless OEM modules).
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| Assistance & Support |
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ACKSYS provides high quality documentation with all of its products,
and offers direct, live access to the designers of these products.
We also provide pre-sales consultancy for project development,
a choice of suitable products and solutions, help with specification
during the project study phase and assistance at the final integration
phase.
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| Quality |
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ACKSYS is constantly looking to improve its products and services
to best meet the needs of its clients.
To formalize this desire for constant improvement, the company
has implemented a quality schedule that meets the requirements of
ISO 9002. This process was crowned by successfully obtaining certification
in September 1999.
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