Technical support / RMA

Our new ticketing platform is now online to process your support requests even more efficiently.

  • If you have any problems with startup, update, configuration, etc., please send a ticket to our technical support. You will be contacted as soon as possible after analysis of your problem.
  • If your product has an obvious defect or failure, you will need to fill out a RMA request form on our online platform (fill out as many forms as there are products to return).
    Any product received without an RMA number issued by ACKSYS is subject to return. For more details about our return policy and our general warranty conditions, click here.
  Open a ticket / RMA request  


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